About Afterpay, Openpay and Zip Returns
In accordance with the NINE WEST Returns Policy, NINE WEST Online purchases paid with Afterpay, Openpay and Zip can only be returned to the NINE WEST Online Returns Warehouse for a refund only.
It is not possible to exchange Afterpay, Openpay and Zip purchases at our Online Returns Warehouse
It is also not possible to return or exchange Afterpay, Openpay and Zip purchases in-store at this time.
We are working with Afterpay, Openpay and Zip to introduce in-store refunds and instant product exchange in the near future.
Return Options and How to Return
Australia - Return by Post
- Please return your NINE WEST Online purchase by following the instructions and completing the Submit A Request.
- You can also conveniently purchase (flat $9.95) and print an Australia Post Returns Label here.
- Our Online Returns Warehouse will process your return within two (2) business days of receipt. When your return is processed, we will send you an email to confirm that your refund has been processed.
- Returns will be refunded back onto the original method of payment.
If you have any questions about your Afterpay account or payment schedule, please contact Afterpay directly via the Afterpay Help Website.
If you have any questions about your Zip account or payment schedule, please contact Zip directly via the Zip Help Website.
If you have any questions about your Openpay account or payment schedule, please contact Zip Pay directly via the Openpay Help Website.
If you experience any issue returning a NINE WEST Online purchase, please submit an enquiry to NINE WEST Customer Service for assistance.
 Australia Post advises that customers using the Return@Post feature (that is, printing their Returns Label at the Post Office) may experience delays of up to three (3) hours between printing their Returns Label and Australia Post being able to accept this return over the counter. We strongly recommend that customers print their Returns Label at home, work or another Post Office location at this time.
Have more questions? Submit a request