If you have not yet received your NINE WEST Online order (within 10 business days), please contact Customer Service and we will request an investigation with the responsible Delivery Service.
Submit a request so that our customer service team can action this for you and get in touch when we have a result for you.
Alternatively, you can find out how best to call NINE WEST by clicking here.
Please take into consideration
During popular sales and promotions:
- NINE WEST Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product/s and an automatic refund to your payment method/s used.
- NINE WEST Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.
Delivery Address review delay:
All NINE WEST Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.
If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.
Fraud Review Delay:
All NINE WEST Online orders are reviewed for fraud and suspicious activity.
If you are a first-time customer to NINE WEST Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.