Understanding our Returns Policy
In addition to your statutory rights, the NINE WEST Returns Policy sets out how you can return your purchase from a NINE WEST Concept Store, NINE WEST Outlet Store or NINE WEST Online because you:
- changed your mind; or
- purchased an incorrect size and the product doesn't fit.
You can return your purchase under the NINE WEST Returns Policy if:
- Time: You return the product within 30 days of online delivery;
- Product: You return the product in its original condition, unworn and in the box you received it in.
- Proof: You supply the online order confirmation email as proof of purchase; and
- Return Option: You select an available Return Option for your purchase.
NINE WEST items purchased at a Myer store can only be returned within a Myer store and are subject to the returns policy of the department store.
NINE WEST items purchased at a David Jones store can only be returned within a David Jones store and are subject to the returns policy of the department store.
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